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My Account & Order Status
 Question : I need my order quickly. But part of it is unavailable. What can I do?
 Answer :
If the unavailable part of your order is not due in stock soon enough for you, you may want to cancel the unavailable part of your order in the Order Status(es) area in your Account on our website. This will release the available part of your order for immediate dispatch.

We will refund your card for the cancelled item(s), and confirm the refund to you by e-mail.

Then we would recommend that you re-order the item(s) which you have cancelled.
If your order is for delivery to the UK, and a cancellation brings the total order value below the eligible limit for free delivery, postage will be charged on the remainder of the order.

You can find more information about managing your order online by clicking our Help page and the question Can I check the status of my order online?


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Oxfordshire Book Awards 2018 30% off
Beyond the Wall
The story of a runaway slave girl and her dangerous journey through the murky underworld of Roman Britain, by Carnegie Medal-winning author Tanya Landman.
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New Title
Father Christmas's Fake Beard
Have you ever wanted Christmas to be different?Turkey and carols, presents and crackers - they all start to feel a bit . . . These ten stories will have you laughing, gasping and crying (with laughter) - you'll never see Christmas in the same way again.
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