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 Question : I didn't cancel my order. Why is it showing as 'Cancelled' or 'Cancelled by system'?
 Answer :
If your order is showing in the Order Status(es) area as 'Cancelled', even though you did not cancel it online, this may be because:

a) You have asked us by e-mail or telephone to cancel your order;

b) You have made an error in your order;

c) There is an error in your address details;

d) Your order has been stopped at one of the stages of our security checks.


If a line in your order is showing as 'Cancelled by system', the item has been cancelled automatically because it is not available for sale.

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Oxfordshire Book Awards 2018 30% off
Beyond the Wall
By: TANYA LANDMAN, TOM SANDERSON
The story of a runaway slave girl and her dangerous journey through the murky underworld of Roman Britain, by Carnegie Medal-winning author Tanya Landman.
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New Title
Father Christmas's Fake Beard
By: TERRY PRATCHETT
Have you ever wanted Christmas to be different?Turkey and carols, presents and crackers - they all start to feel a bit . . . These ten stories will have you laughing, gasping and crying (with laughter) - you'll never see Christmas in the same way again.
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